FAQ

Can AllerjectTM be used in children under 15 kg (33 pounds)?

Similar to other currently available epinephrine auto-injectors, AllerjectTM is not indicated for treating children weighing less than 15 kg (33 pounds).

For children under 15 kg (33 pounds), talk to your doctor about using other forms of injectable epinephrine.

Can a child self-administer AllerjectTM, or is it recommended that an adult administer the treatment?

Caregivers should discuss with their healthcare professional when it’s appropriate for their child to use AllerjectTM themselves.

Are trainers available?

You can order a free trainer. Click here. Limited time offer while supplies last.

What are the AllerjectTM trainers designed to do?

The trainers are designed to familiarize the patients and caregivers on how to use AllerjectTM in an allergic emergency.

Although the trainer does not contain a needle or medicine, it functions the same way as the real device. It can be used over and over again to practice injections.

Trainers are easily distinguishable from the real device. They are clearly marked “Trainer” and are grey in colour.

AllerjectTM trainers are available with voice instructions in either English or French.

Does Sanofi Canada provide patient information and education?

Yes, Sanofi Canada works with physicians and patient support groups to provide training and education.

Sanofi has developed a video and this website for these purposes. It also provides free training devices.

In addition, each device is equipped with voice-guided instructions which guide caregivers and patients through the injection process in an anaphylactic emergency.

Should patients carry an epinephrine auto-injector if they have just a mild allergic reaction?

Although first-time exposure to an allergen may only produce a mild reaction, repeated exposures may result in a more serious reaction (anaphylaxis).

Owing to the unpredictable nature of anaphylaxis and accidental exposure to allergens (such as peanuts and shellfish), patients should be prescribed intramuscular adrenaline auto-injectors and carry these with them at all times.

It is important that caregivers and patients speak with their healthcare provider to understand what treatment is most appropriate for their needs.

Is AllerjectTM still usable after the expiry date?

We do not recommend that you use AllerjectTM after its expiry date. Click here to register for our expiry reminder service. Once notified, replace the product with a new AllerjectTM.

How do you dispose of AllerjectTM?

If your AllerjectTM has expired, take it to your doctor or pharmacist for proper disposal (never discard it in regular trash).

How do patients and caregivers know that the injection has been completed?

The automated voice counts down the five seconds of drug delivery time, and then informs the patient that "the injection is complete."

Also, AllerjectTM is the only epinephrine auto-injector that has an LED light which signals when the injection is complete.

A third indicator is the viewing window which will no longer be clear following injection.

Can AllerjectTM be injected through clothing?

Yes. If necessary, you can inject AllerjectTM through clothing.

What should patients or caregivers do in the event of an accidental injection into hands or feet, etc?

AllerjectTM should be injected only into the middle of the outer thigh. If it is injected into any other part of the body, seek immediate medical treatment.

Do not inject AllerjectTM in the buttock or a vein.

If the solution seen in the viewing window is discoloured or contains particles, what should you do?

Replace the AllerjectTM device. Discolouration indicates that the drug has been compromised (over-exposed to sunlight or extreme temperatures, for example) and should no longer be used.

Can AllerjectTM be purchased without a prescription?

Yes, AllerjectTM can be purchased with or without a prescription. Prescriptions may be required for insurance reimbursement.

Who can consumers call if they have a concern or a complaint, or want more information?

Contact Sanofi Canada at 855-405-4321.

Please note this contact is NOT for emergency purposes. If you have an emergency situation, call 911 or go to the nearest hospital emergency room.

FREE Wall Mount Offer for Schools!

Sanofi Canada is pleased to offer schools the opportunity to receive a FREE AllerjectTM custom wall mount unit with the purchase of two (2) AllerjectTM epinephrine auto-injectors.

Learn More